Customer Service Assistant

AM2PM

  • Marston Green, West Midlands
  • £21.00 per hour
  • Temporary
  • Full-time
  • 6 days ago
  • Apply easily
Customer Service Assistant Marston GreenWorking Hours: Monday to Friday - 8am till 4:30pmPay Rate: £12.21phBenefits:On site parkingTemp to perm opportunity for the right candidate.CanteenAM2PM Recruitment is currently seeking an experienced Customer Service Assistant on behalf of our client, a leading specialist and supplier of watches and jewellery who is based in the Marston Green area.This is an excellent opportunity to be a part of a well-established company who is constantly evolving at the forefront of fashion accessories. Our client is renowned for their innovation and excellence in service, offering long-term career prospects for the right candidate.Your job duties will include the following:Act as the first point of contact for customer inquiries via phone, email and other communication channels, ensuring timely and accurate responses.Handle a high volume of incoming and outgoing calls and emails each day with professionalism and attention to detail.Resolve customer issues and complaints efficiently.Maintain up-to-date knowledge of products, services, and policies to provide accurate information and support to customers.Build strong relationships with customers by delivering empathetic and personalised assistance.The ideal candidate must have the following:Previous experience in customer service (Ideally in retail or e-commerce)Excellent communication skills and polite, confident manner.A problem-solving mindset with attention to detailProficiency in Microsoft officeIf you're interested in this role, please apply now and a member of our team will be in touch with you soon.INDBERD

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