Customer Research & Insights Manager

Places for People

  • Bath
  • Permanent
  • Full-time
  • 2 days ago
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.So, what are you waiting for? Join a community that cares about you!More about the teamThe Commercial Office is an integral part of Places for People. This is an exciting time to join a growing business function.More about your roleWe are looking to recruit a Customer Research & Insight Manager on a permanent basis.Reporting to the Senior Customer Research Manager, you will play a key role in the development and delivery of a group wide customer panel. As well as having ownership of the platform on a daily basis, you will be responsible for building and developing the external panel provider relationship.In addition to supporting the business, you will look to gain an understanding of the insight requirements to recommend, design and deliver programmes of research to meet information needs.Embedding insight across all group businesses and working collaboratively with the wider team, you will ensure that outcomes are defined and provide recommendations where required.At Places for People, we are committed to a safe working environment so a basic DBS check for this role is mandatory.For more information download our job profile.More about youThe ideal candidate will have a proven track record of panel development as well as management in a commercial insight capacity. Experience analysing and interpreting customer data as well working in customer segmentation on the design, delivery and application of customer insight programmes within a Panel environment is also desired.Experience & Skills
  • Proven Panel development and management in a commercial insight capacity within a client-side environment
  • Experience working with customer segmentation in the design, delivery and application of customer insight programmes within a Panel environment
  • Experience of VoC analysis or performance analysis to inform panel activity (TSM/NPS/CES) and develop joined up strategic narratives
  • A proven track record of managing insight across suite of research methodologies
  • Excellent communication skills
The benefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
  • Competitive salary, with a salary review yearly
  • Pension with matched contributions up to 7%
  • Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
  • Cashback plan for healthcare costs - up to £500 saving per year
  • A bonus scheme for all colleagues at 2%
  • Training and development
  • Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment teamAs part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold calls.SafeguardingAt Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communitiesArmed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent - Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Places for People