Patient Pathway Coordinator (CAT 1 ENT, Plastics & OMF)

NHS

  • Henley-on-Thames, Oxfordshire
  • £27,485-30,162 per year
  • Permanent
  • Full-time
  • 5 days ago
Band 4 Patient Pathway Coordinator (CAT Team 1 - ENT, Plastics and MaxFax)This position will be based primarily at Townlands Memorial Hospital in Henley-on-Thames.An exciting opportunity has arisen for a Patient Pathway Coordinator (PPC) to join our Clinical Administration Team in CAT 1 Department.We are looking for a candidate who can provide support to clinical and non-clinical staff.You will be a point of contact for administrative issues relating to patients' pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.Main duties of the jobTo ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.CAT 1 Team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.About usThe CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a year per annumContractPermanentWorking patternFull-timeReference number193-7423014PCGJob locationsTownlands Memorial HospitalYork RoadHenley-on-ThamesRG9 2DRJob descriptionJob responsibilitiesPlease refer to the attached Job Description & Person Specification for further details of the role. Job descriptionJob responsibilitiesPlease refer to the attached Job Description & Person Specification for further details of the role.Person SpecificationEducation/QualificationsEssential
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent
Previous ExperienceEssential
  • Experience of using of IT systems and patient data systems
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team
Person SpecificationEducation/QualificationsEssential
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent
Previous ExperienceEssential
  • Experience of using of IT systems and patient data systems
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team

NHS