Complaints Resolution Officer
Vero HR
- Horsforth, West Yorkshire
- £30,000-35,000 per year
- Permanent
- Full-time
- Proven experience in a complaints resolution / file checking role within the financial services sector, ideally in an IFA/Network environment.
- QCF Level 4 qualified in Financial Planning or close to completion.
- Awareness of FCA Dispute Resolution processes and FOS guidelines.
- Knowledge of the different regulatory products.
- Natural investigative / enquiring approach.
- Exceptional communications skills, both written and verbal.
- Highly numerate and accurate.
- Ability to effectively manage own workload and meet targets and deadlines.
- Computer literate with proficiency across Microsoft Packages.
- Team player with a great work ethic.
- Ability to build/maintain good working relationships with peers and other key stakeholders.
- A salary of between £30,000 to £35,000 per annum, dependent on skills knowledge and experience.
- Hybrid working arrangement.
- Working hours of 35 hours per week, across Monday to Friday.
- 25 days holidays as standard, plus bank holidays plus half day holiday for your birthday.
- Access to flexible benefits and staff discounts platform, TenetFLEX.
- 5% employer pension contributions.
- Company-funded Income Protection and Assurance cover.
- Enhanced maternity and paternity policies.
- Access to our free Employee Assistance Provider (EAP).