Senior IT Technician
Planet Recruitment
- Henley, West Sussex
- £33,000 per year
- Permanent
- Full-time
- Holidays: 22 days plus BH, increasing 1 day per full-service year, up to 25 days per annum plus BH
- Pension
- Life Assurance: 2 x Basic Salary
- Employee Benefits Platform: EAP, MyMindpal, Cycle-2-Work, High Street Rewards
- Staff Events
- To be responsible for the Onsite IT Support team functions for the customer.
- To work as part of the ICT Managed Services team who are together accountable to deliver an effective ICT Managed Service.
- To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College.
- To work with the ICT Managed Service team to overcome any regular or recurring issues.
- Reporting relevant data and information to the Service Delivery Manager where required.
- To be responsible for the development and execution of the ICT systems/service work plans, and individual work plans for team members.
- To manage and help develop the ICT Technician through training, mentoring and support, ensuring that the team is sufficiently skilled for the smooth running of the IT system.
- To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management.
- To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases.
- To provide an effective communications interface between the Customer and the various groups within ICT Managed Service provider.
- Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs.
- To support the Operational Delivery Manager in the development and execution of the Customer’s ICT strategy.
- To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits.
- At least 3-5 Years relevant experience working within a support or hosting operations environment
- Google for Education, Class Charts, GDrive, GADS.
- Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems
- Good working knowledge of: * Veeam and other 3rd party backup technologies
- Virtualisation technologies including VMWare and Hyper-V
- VLANs and VPN configuration
- Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s)
- PowerShell scripting
- SAN technologies
- Server & Infrastructure hardware
- Understanding of Firewalls, Smoothwall, SonicWALL
- Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet