Localisation Project Manager

• Oversee the end-to-end localisation lifecycle, liaise with Peloton's localisation partners, and ensure the timely and right-first-time delivery of high-quality localised content to Members.
• Manage multiple localisation projects concurrently, prioritising tasks and mitigating risks.
• Implement and optimise localisation workflows, leveraging industry best practices and technology.
• Recruit, train and manage high-performing freelance Linguists to support QC efforts.
• Organise the evaluation of translation output from Machine Translation and other AI technologies, and provide feedback to Engineering teams.
• Create, maintain and expand language assets, including glossaries, guides and playbooks, and contribute to the establishment of cross-functional localisation best practices.
• Develop and maintain strong relationships with internal stakeholders, providing expertise and support, and communicating clearly on day-to-day operational activities.
• Monitor the Member Support channels and resolve any captioning or localisation issues.
• Monitor the relevant localisation performance data boards and report on the health status of captioning and localisation operations.
• Liaise with our translation technology partners, suggest new features, resolve issues, and ensure smooth operation of the service.
• Select, onboard, and manage external localisation vendors (LSPs, freelance linguists) to ensure consistent quality and performance.
• Design and implement robust evaluation methodologies for AI-generated subtitles, assessing accuracy, fluency, cultural appropriateness, and readability.
• Work closely with AI/Machine Learning teams to provide detailed linguistic feedback and identify areas for model improvement.
• Analyse performance metrics (e.g., BLEU, TER, COMET, human evaluation scores) to gauge the effectiveness of AI models in subtitling workflows.
• Conduct A/B testing and comparative analyses of different AI models or AI-human hybrid approaches for subtitling.
• Stay abreast of the latest advancements in AI for natural language processing and subtitling, recommending new tools and approaches.
• Track and report on key localisation metrics, including quality, cost, and turnaround time.
• Provide insights and recommendations to stakeholders for continuous improvement and strategic decision-making.

• Expert knowledge of localisation processes.
• Experience as a Localisation Project Manager or Producer.
• Fluent English; native speaker of another major European language.
• Experience with evaluating language AI technologies (MT, AI), or post-editing AI-generated translations.
• Ambition and the courage to explore new ideas in order to develop innovative solutions and work efficiently.
• Strong coordination skills, with the ability to handle pressure and be efficient when delivering to tight deadlines.
• Proven experience in ownership and maintenance of language assets.
• Friendly and credible personality who inspires trust in partners and colleagues.
• Flexibility and a positive 'can-do' approach that builds team spirit.
• Ability to work independently and unsupervised on projects and report findings to management.
• Demonstrated ability to set priorities and meet deadlines.
• Experience working in agile and fast-paced environments.
• Focus on detail and the end-user experience.
• Proactive attitude and a sense of urgency.
• Solution-driven thinking.
• Must be able to work collaboratively and across cultures.
• Exceptional organisational skills and the ability to manage multiple projects simultaneously while adapting to changing priorities.
• Excellent verbal and written communication and interpersonal skills.
• Good vendor management skills.
• Experience with (AI-) dubbing workflows is advantageous
• Interest in fitness and content production is advantageous
• Proficient knowledge and use of translation management systems (e.g. Smartling, Smartcat) is advantageous
• Basic knowledge of Jira, Asana or other project management tools is advantageous

Peloton Interactive