Senior Customer Experience Manager - Sportstech

Freshminds

  • London
  • £50,000-60,000 per year
  • Permanent
  • Full-time
  • 13 days ago
A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Experience leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community.Key responsibilities include:
  • Lead and mentor a high-performing Customer Experience team
  • Own customer lifecycle strategy, from onboarding to renewal
  • Collaborate cross-functionally to improve product experience
  • Use data to drive decisions and optimise customer outcomes
You will have:
  • Strong experience in Customer Experience or Account Management
  • Strong experience in customer journey mapping
  • Strong leadership and communication skills
  • Data-driven mindset with a passion for customer experience
  • Interest in sports or tech is a plus
Details:
  • Start date: ASAP
  • Duration: 12 months
  • Salary: £50,000-£60,000 dependent on experience
  • Location: London with 3 months on-site in European base (expenses covered)

Freshminds