Progress Coach (Social Science)

• Acting as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.
• Collaborate within the network to design and create learning materials around study skills, welfare topics and employability for Academic Success tutorials.
• Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.

• Put interventions in place in relation to attendance in a timely manner and in accordance with the Attendance Policy and accurately recorded.

• Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.
• Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.

• Track VLE analytics and gather data on work completion to identify gaps and actions for students.

• Support students in actively taking care of their mental and physical health. Liaise with the Student Wellbeing Team where there are concerns of students welfare.

• Ensure student records are kept up to date and are accurate.
• Support the organisation and delivery of wellbeing, enrichment, transition events.
• Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
• Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions,
• Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials
• Providing resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
• To carry out any duties, as reasonably required by the Senior Leadership Team

• Experience of providing academic and/or pastoral support to students or young adults in a 1-2-1 or small group setting
• Degree level qualification, relevant Social Science and/or Humanities knowledge to undergraduate level or equivalent experience
• The ability to communicate effectively by adapting the delivery of messages to a range of audiences
• Strong IT skills including Microsoft Office and Google suite
• The ability to take an empathetic and patient approach towards student support
• An understanding of the challenges faced by University students

Study Group