Customer Care Advisor - Barton
Wren Kitchens
- Barton-upon-Humber, Lincolnshire
- Permanent
- Full-time
- Proactively resolving customer queries and issues through various channels of communication
- Taking ownership of each customer call to provide the best resolution
- Provide all Wren customers with an exceptional experience
- Assist stores with any related queries or concerns relating to the systems or processes
- Identify and report on any processes that could result in a poor customer experience
- Demonstrate empathy and clear understanding when liaising with customers in a professional manner
- Attentive with a strong focus on the customer experience
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
- Ability to effectively organise and prioritise your own workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fast-moving environment
- Excellent computer skills including Microsoft Office
- Flexible with working hours & overtime, including weekends & evenings
- Excellent attendance with proven reliability and can adhere to the agreed work schedule
- Free healthcare package helping you get the care you need, when you need it! It offers unparalleled access to a GP, diagnostics, treatment and much more!
- Access to countless discounts on large retailers, days out, restaurants and much more!
- Ensure your family's financial security with our comprehensive benefit package, including invaluable protection in the event of unforeseen circumstances
- Free access to our state of the art on site gym, open 24/7
- Enjoy subsidised meals in our two fantastic restaurants
- Free on site parking
- Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
- Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
- The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees!
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Free uniform included that you can also claim under the HMRC allowance