Sales Keyholder - FT, (40 hours) - Caledonia Park
- Gretna, Dumfries and Galloway
- Permanent
- Full-time
- Love Athletes
- Celebrate the wins
- Stand for equality
- Act sustainably
- Fight on together
- Ensure we always provide great customer service
- Unique service culture and customer experience
- Lead a selling culture and enhance the customer experience
- Recognize and reward performance
- Coach, train, and support teammates
- Manage loss prevention, safety, and audit expectations and results
- Ensure the store is neat, clean, and well-stocked
- Open and close the store when necessary
- Be passionate about our performance driven brand
- 1 year experience in a retail environment
- Outgoing personality with excellent communication skills
- Fluency in local language and / or English
- Demonstrated collaborative skills and ability to work well within a team
- Ability to work in a fast-paced environment
- Ability to work a flexible schedule
- Previous experience in a leadership position
- Previous experience in a retail setting
- Generous employee discount & access to PERK discount platform
- Competitive salary
- Monthly bonus incentive pay eligibility
- Opportunities for professional development and advancement
- Work-Life Assistance Program to support health, personal, family or work-related challenges
- Feedback and value driven culture
Apply today!Purpose of RoleThe Keyholder, Sales contributes to the achievement of the store's profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour's core values while working as part of store leadership to accomplish operational excellence. The Retail Store Keyholder serves as a coach and mentor to other teammates within sales/stock. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and is responsible for opening and closing stores.Your ImpactSales & Omni
- As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement
- Act as the leader on duty and consistently models the brand's Athlete service standards and selling behaviors
- Provides in-depth information related to wide portfolio of technical products
- Seeks and offers solutions to athletes based on their requests.
- As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour.
- Uses advanced functional expertise to drive sales and Athlete loyalty.
- Shares, guides and trains basic core and seasonal product knowledge to junior teammates.
- Responsible for keeping the store key, opening and closing store according to Standard Operating procedures
- Train and lead teammates in the execution of daily operations aligning with UA process and policies
- Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
- Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. Builds Athlete loyalty through in-store experience, using various available applications
- Ensure store audit compliance and shrink results meet company loss prevention standards
- Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity.
- Assume Keyholder, Stock responsibilities as necessary.
- Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately.
- Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels.
- Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities.
- Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training.
- Advanced numeracy, literacy, and advanced communication skills
- Fluent in local language and basic verbal English skills
- Basic people management skills
- Proficient in use of computers and other technology
- Effectively communicate with athletes, teammates, and leadership
- Adjusts to new ideas/methods of working
- Knowledgeable of store operations, visual merchandising, stock room, risk management & safety
- Knowledge and understanding of employment laws including compliance with federal, state, and local requirements
- Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
- Advanced selling experience and comprehensive industry understanding
- May anticipate and prevent problems and roadblocks before they occur
- One year experience in a sports/apparel & footwear retail environment
- Exposure to Keyholder experiences
- High School education or equivalent
- Availability to work a flexible schedule, including holidays, nights, and weekends
- Ability to handle or relocate products up to 25 lbs/12kgs
- Able to stand and move about for extended periods of time with short breaks to handle products
- Ability to freely access all areas of the store; including the selling floor, stock and register area
- Reasonable accommodations may be made to assist in performing the essential responsibilities