Sales Administrator
- Tamworth, Staffordshire
- £26,000 per year
- Permanent
- Full-time
Favourable day shifts (38.5 hr week)
Cutting-edge production facility, strong training planAbout the RoleWe are seeking a proactive and detail-oriented Sales Support Executive / Administrator to join a busy and dynamic commercial team. This is a key role at the heart of customer operations, ensuring that enquiries, quotations, and orders are handled accurately, efficiently, and with outstanding service.If you enjoy working in a fast-paced environment, thrive on solving problems, and take pride in delivering exceptional customer support, this position offers a rewarding and varied career path.
The Opportunity Reporting to the Sales Co-ordinator, you will be responsible for supporting both customers and colleagues across the business. Your work will span the full customer journey - from first enquiry through to delivery and after-sales care.This role isn't just about processing orders. It's about building relationships, resolving issues, and ensuring a seamless experience for every customer interaction. You'll collaborate with colleagues across sales, purchasing, and engineering to make sure customer requirements are fully met.Key Responsibilities Your daily work will involve:
- Responding to customer enquiries by phone and email, providing accurate prices, stock availability, and product information.
- Preparing and issuing quotations through the CRM system, ensuring accuracy and quick turnaround.
- Processing customer orders efficiently into the in-house system.
- Making outbound calls to resolve queries, clarify order details, or follow up quotations.
- Providing product assistance and liaising with sales engineers to ensure correct technical advice.
- Working with purchasing and other teams to guarantee smooth fulfilment of orders.
- Arranging product samples to support sales opportunities.
- Maintaining up-to-date and accurate customer records within the CRM system.
- Handling returns, including calculating handling charges, arranging logistics, and processing credits.
- Assisting in price updates and customer communications.
- Supporting specific projects or initiatives led by the Commercial Manager.
- Providing cover and assistance across other departments as required.
Why This Role? This is more than just a job in customer service - it's a chance to:
- Develop your skills in sales support, customer engagement, and CRM systems.
- Work collaboratively in a supportive team environment.
- See the impact of your work, contributing directly to customer satisfaction and company success.
- Build experience in a professional, global-facing organisation while working closely with colleagues across departments.
- Grow your career, with opportunities for training and development.
- GCSE / A-Level education (grades A-C / 4-9).
- At least 3 years' experience in a customer service role.
- Strong IT skills, including Microsoft Office (Excel to intermediate level).
- Familiarity with CRM systems (Dynamics preferred) and ideally SAP.
- Previous experience in a manufacturing or similar environment is an advantage.
- Clear and confident communication skills.
- A logical problem-solver with strong attention to detail.
- Highly organised and structured in approach.
- Calm under pressure and able to prioritise effectively.
- Commercially aware and results-driven.
- A positive team player who can also work independently.
- Commitment to continuous improvement.
- Number of customer calls and enquiries handled.
- Accuracy and timeliness of quotations and orders.
- Ensuring outstanding quotations and orders are kept within agreed service levels.
- Minimising errors and ensuring a positive customer experience.
- Quality & Innovation - striving for excellence and smarter solutions.
- Attention to Detail - getting things right, first time.
- Environmental Responsibility - operating sustainably.
- Customer Focus - ensuring every interaction is clear, efficient, and supportive.
- Collaboration & Teamwork - working together to deliver results.