Contact Centre Team Lead

The Recruitment Co.

  • Bristol Area
  • £30,000-40,000 per year
  • Permanent
  • Full-time
  • 18 days ago
Job Title: Contact Centre Team Lead
Salary: £30,000 – £40,000 (Typically around £35,000)
Location: Bristol, United Kingdom
Hours: Monday – Friday, 35 hours per week, 5:00 PM – 1:00 AM (UK time)Job Responsibilities:
  • Lead a team of highly motivated customer service professionals, focusing on developing and empowering them to deliver world-class customer service.
  • Support multiple regions and represent the Centre of Excellence.
  • Play an integral role in enhancing customer service offering across all communication channels.
  • Manage team’s contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements.
  • Actively manage, coach, and provide development plans for team members, resolving performance issues promptly.
  • Assist in handling escalations and identifying trends for improvement.
  • No weekend work required.
Experience:
  • Strong leadership experience in managing a multi-skilled high-volume Customer Service Team.
  • Understanding of Operations/Contact Centre environment.
  • Efficient in prioritising workloads with attention to detail.
  • Ability to identify trends and drive change, with excellent verbal and written communication skills.
Rewards:
  • Flexible work arrangements.
  • Health and wellbeing rewards tailored to support you and your family.
  • Company share purchase scheme.
  • Recognition awards and team events.
  • Welcoming and close-knit community with opportunities for growth.
Contact:
  • 1-stage interview via MS Teams.
Additional Information:
  • Hybrid model: 2 days onsite per week.
  • Team size: Approximately 15 people.
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

The Recruitment Co.