Assistant Resident Services Manager (BTR)

• Deliver exceptional customer service to residents, visitors, contractors and all stakeholders.
• Manage all applicant enquiries via phone, email, and social media.
• Conduct viewings and progress applications through to offer stage.
• Liaise with referencing providers and applicants to progress applications efficiently.
• Manage the lettings tracker from application to tenant move in.
• Complete check-in and check-out reports via our inventory system.
• Manage renewals and collect data on non-renewals.
• Report on lettings progress and general matters in weekly client meetings.
• Process deposit returns and manage any disputes in line with DPS requirements.
• Carry out regular competitor analysis and market research.
• Maintain regular and engaging communication with residents (e.g. email newsletters, Instagram).
• Assist with organising resident events and fostering community engagement.
• Act as first point of contact for maintenance issues.
• Support site-wide block management and coordinate reactive repairs.

• Previous experience in residential property or estate agency.
• Strong customer service background.
• Confident, warm communicator — both written and verbal.
• Positive, people-first approach with a can-do attitude.
• Proficient in IT; social media skills preferred.
• Experience using CRM systems is a plus.
• Friendly, adaptable, and a great team player.
• Highly organised with sound judgment and decision-making skills.
• Creative and enthusiastic about improving the resident experience.

LogicMelon