Customer Service Assistant
- Chippenham, Wiltshire
- Permanent
- Full-time
- Dealing with general customer enquiries
- Processing customer returns using our RMA process, liaising with Account Managers, Sales Support and customers
- Coordinate the goods in and out process
- Manage our internal stock items
- Cover the Reception area as required for annual leave cover
- Office administration duties – to include ensuring the office inbox is clear and organized.
- Other ad hoc duties as required
- Self-motivated with a positive attitude
- Excellent communication and organisational skills and a team-orientated mindset
- Ability to work in a dynamic environment where hard work and fun are the key ingredients
- Ability to work as part of a team and display teamwork.
- Proactive with excellent attention to detail and accuracy
- Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
- Salary – £25k
- Location – close to the M4 with a modern, up to date living space and ample parking
- Culture – Social events, Supportive, Fun, Hard working
- Perks – Incentives (holidays, vouchers, lunches, spot prizes)
- Top of the range technology in office and for home working (laptops, screens, etc)
- Subsidised health care/medical benefits
- Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
- Progression Plan – training & mentor programme
- Some office experience would be beneficial but not essential