Business Systems Manager

Cezanne

  • London
  • Permanent
  • Full-time
  • 1 month ago
About CezanneWe’re Cezanne – nice to meet you!Cezanne is the leading UK-headquartered provider of modern, Cloud HR and Payroll software and services for UK and international businesses. Trusted by thousands of HR and Payroll professionals across virtually every business sector, our systems liberate users from everyday admin and makes it easier for companies to connect, engage, manage, compensate, develop and retain their people wherever they are.With a history of double-digit revenue growth every year, we have ambitious plans to achieve more! Our aim today, as it always has been, is to provide forward-thinking HR and Payroll solutions backed by amazing support and a collaborative culture that helps our people and business thrive.About the RoleWe are seeking a strategic and hands-on Business Systems Manager to architect, optimise, and manage the systems that power our commercial operations. This pivotal role will ensure seamless integration and automation across key functions—Marketing, Sales, Customer Success, Support, Commercial Operations, and Finance—to drive operational efficiency and elevate the customer experience.Key Responsibilities
  • Design and implement scalable system architecture that supports end-to-end commercial processes and enables a single view of the customer
  • Champion best practices in system design, data governance, and process automation to ensure consistency and compliance
  • Collaborate with stakeholders to gather requirements, secure sign-off, and deliver solutions that align with business goals
  • Lead cross-functional integrations using APIs and automation tools to streamline workflows and eliminate silos
  • Drive data and analytics initiatives to support strategic planning, performance tracking, and data-driven decision-making
  • Leverage AI and intelligent automation to improve internal operations and enhance the customer journey—working smarter, not harder
  • Continuously evaluate and improve systems to ensure they reflect what good looks like in a modern, agile commercial environment
  • Lead or support projects to implement new tools or improve existing systems
  • Provide training, documentation, and support to ensure effective use of systems and data
Key Skills & Attributes
  • 3+ years of experience in business applications management, business analysis, or data analytics, ideally within a SaaS or customer-facing environment
  • Strategic thinker with the ability to translate business needs into technical solutions
  • Solid understanding of sales, marketing, and customer success processes
  • Deep understanding of B2B sales processes and frameworks like BANT
  • Proven experience with CRM and BI tools; HubSpot, DealHub and PowerBI strongly preferred
  • Hands-on experience with sales enablement and prospecting tools (e.g. Sales Nav, Apollo, 6sense)
  • Knowledge and experience of API integrations, workflow automation tools (e.g., Zapier, Workato), and data platforms
Personal Skills That Will Enable You to Succeed
  • Strong analytical, problem-solving, and communication skills
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Excellent stakeholder management and communication skills
  • Passion for innovation, continuous improvement, and delivering measurable impact
Perks of working with us
  • 28 days annual leave + bank holidays
  • A day off for your birthday
  • £250 working from home budget
  • Health Insurance, Life Assurance, and Income Protection
  • Employee assistance program
  • Buy and sell annual leave
  • A culture built on flexibility and trust
  • Regular social events, remote and in person

Cezanne