Team Lead Systems Administrator
- London
- Permanent
- Full-time
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.We Are One:For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against RacismRequirements:We are seeking a highly skilled and proactive Systems Administrator to lead the support and continuous improvement of enterprise applications across our organisation. This role is critical in ensuring the stability, performance and usability of systems that support business operations. The role is hands-on and you'll act as a technical expert and escalation point bridging gaps between IT, users, and vendors while driving high service standards. The role will sit within the Application Support function.Key Responsibilities:System Maintenance & Support
- Install, configure, and maintain servers, workstations, and networking hardware.
- Monitor system performance and ensure reliability and availability.
- Apply OS patches, updates, and configuration changes as needed.
- Collaborate with the Security Team to implement and maintain security policies, including firewalls, antivirus, and data encryption.
- Work with the Security team to monitor logs and respond to security incidents and alerts.
- Ensure compliance with data protection regulations and internal policies
- Manage backup solutions and verify backup integrity.
- Collaborate with developing and testing disaster recovery plans
- Provide Level 2/3 support to resolve system-related issues
- Create and maintain documentation for IT procedures and troubleshooting guides
- Assist users with hardware, software, and connectivity issues
- Identify areas for system improvements and automation
- Develop scripts to streamline routine tasks (e.g., using PowerShell / Python)
- Collaborate with IT and business teams on infrastructure upgrades and new technology deployments
- Provide guidance on best practices and risk mitigation
- Participate in system and network design discussions
- Plan and lead application rollouts and/ upgrades
- Excellent proficiency with Windows 10/11, Windows Server 2019 and above and/or Linux systems administration
- Hands-on experience with managing Active Directory, DNS, DHCP, InTune, and Group Policy
- Knowledge of virtualisation platforms (e.g., VMware, Hyper-V)
- Knowledge of data networks e.g. LAN, VPN and Wireless access
- Experience with cloud environments (e.g., 0365, AWS, Azure, Entra)
- Familiarity with macOS, iOS, iPadOS
- Strong understanding of network protocols and ability to troubleshoot: TCP/IP, HTTP, DNS, DHCP, SMTP, FTP
- Understanding of Cisco Meraki MDM and SDWAN
- Proficiency in scripting (e.g., PowerShell, Python)
- Experience with backup and recovery tools (e.g., Commvault, Veeam, Acronis, etc)
- Experience with network troubleshooting and firewall configuration
- Competitive basic salary
- Pension and life assurance
- Gym Discounts
- Retailtrust support
- Enviable discounts
- Harrods Discount
- Monthly half day Friday's
- And so much more!