Phlebotomy Supervisor

Nuneaton, Warwickshire
£27,485-30,162 per year
Permanent
Full-time

Just now

To provide a high quality and efficient Phlebotomy service to the trust. To provide leadership, supervision, ensure delivery of key performance Indicators (KPI's) and operational management of the Phlebotomy team.To daily manage the in-patient, out-patient, GP and domiciliary Phlebotomy service as well as the stabilisation service on site. Ensuring quality of the service, working to enhance patient experience of the service and aiming to meet all prescribed turnaround times for the service.To ensure the Phlebotomists are appropriately trained, subject to regular revalidation and where necessary performance management.Monitor the performance of the service and ensure it meets the needs of the users and patients. To develop the service as required in conjunction with senior Pathology Managers.Please be advised that this position is not eligible for sponsorship.Please be advised there is a proposed interview date of 29th SeptemberA full UK driving license is essential for this post. Please note that an international driving license is not accepted.Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.Main duties of the jobCoventry and Warwickshire Pathology Services provides extensive phlebotomy services at 5 main sites; University Hospitals Coventry and Warwickshire NHS Trust in Coventry and in Rugby, City of Coventry Health Centre in Coventry, George Eliot Hospital in Nuneaton and South Warwick Foundation Trust in Warwick , with Out-patient and In-Patient services. A number of Community Clinics, GP Clinics and Domiciliary services are also supported by our phlebotomy service, covering, Coventry, Warwickshire, West Leicestershire and East Birmingham.We are currently looking for a Phlebotomy Supervisor to be based at our George Eliot site. They will work closely with the other Phlebotomy Supervisors in the Network, and also the new Pre-Analytics Lead Supervisors. There will be a requirement to rotate and work as a Supervisor on other main sites within the Network.We are looking for a keen, flexible, forward thinking, individual, who has extensive phlebotomy experience, and who has experience in a more senior/supervisory role within a phlebotomy environment. You will lead a team of phlebotomists, with support from your Team Leader to ensure the delivery of high quality phlebotomy services to our patient population.We are in the process of increasing access to our services for patients, and are introducing In-patient, Out-Patient and domiciliary services across 7 days. Applicants will be expected to lead, support and develop this 7 day service.About usUniversity Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.DetailsDate posted04 September 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a year per annumContractPermanentWorking patternFull-timeReference number218-HSS-B4-7456118Job locationsGeorge Elliot HospitalCollege StreetNuneatonCV10 7DJJob descriptionJob responsibilities

Responsible for the day to day organisation of the Phlebotomy service.
Help senior Pathology managers predict and identify increases in service demand.
To be responsible for the quality management of their service; reporting, investigating and actioning all non-conformities, clinical adverse events and service user complaints. To inform line managers of these issues as they arise.
Communicate directly with patients, colleagues and other external contacts, and act as the second point of contact for challenging phone calls and face-to-face enquiries where more demanding enquiries are made, including those from children and parents. Calls/face-to-face enquiries to be dealt with in a professional manner, and may require tact and persuasive skills
To work as a team with the other Network phlebotomy supervisors, and participate in phlebotomy supervisor meetings to share best practice, and deliver a standardised network wide phlebotomy service.
To ensure that blood samples are taken into containers appropriate to the tests required. Organises the courier services as required and ensures the efficient onward dispatch of samples collected on-site, or received from other sites.
Responsible for ensuring that certain selected samples, where there is a requirement for primary processing at the point of collection, are selected to ensure accuracy of patient results.
Responsible for ensuring that stocks of consumables are adequate for the provision of the Phlebotomy service, and to provide local GP services with supplies as agreed.
Responsible for ensuring all staff work within Standard Operating Procedures (SOP) and policies, and participates in the review and update of these SOPs where necessary.
Update Quality Management systems and Clinical incident reporting systems and carry out audits as required.
Responsible for all maintenance and that record keeping is up to date, ensuring all equipment is kept in a clean and tidy condition, precautions are taken to ensure safe operation, including reporting of faults and servicing.
Responsible for safe upkeep of lease cars and organisation of MOT/ services as required.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.For further details please see the attached job description. Job descriptionJob responsibilities

Responsible for the day to day organisation of the Phlebotomy service.
Help senior Pathology managers predict and identify increases in service demand.
To be responsible for the quality management of their service; reporting, investigating and actioning all non-conformities, clinical adverse events and service user complaints. To inform line managers of these issues as they arise.
Communicate directly with patients, colleagues and other external contacts, and act as the second point of contact for challenging phone calls and face-to-face enquiries where more demanding enquiries are made, including those from children and parents. Calls/face-to-face enquiries to be dealt with in a professional manner, and may require tact and persuasive skills
To work as a team with the other Network phlebotomy supervisors, and participate in phlebotomy supervisor meetings to share best practice, and deliver a standardised network wide phlebotomy service.
To ensure that blood samples are taken into containers appropriate to the tests required. Organises the courier services as required and ensures the efficient onward dispatch of samples collected on-site, or received from other sites.
Responsible for ensuring that certain selected samples, where there is a requirement for primary processing at the point of collection, are selected to ensure accuracy of patient results.
Responsible for ensuring that stocks of consumables are adequate for the provision of the Phlebotomy service, and to provide local GP services with supplies as agreed.
Responsible for ensuring all staff work within Standard Operating Procedures (SOP) and policies, and participates in the review and update of these SOPs where necessary.
Update Quality Management systems and Clinical incident reporting systems and carry out audits as required.
Responsible for all maintenance and that record keeping is up to date, ensuring all equipment is kept in a clean and tidy condition, precautions are taken to ensure safe operation, including reporting of faults and servicing.
Responsible for safe upkeep of lease cars and organisation of MOT/ services as required.

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ExperienceEssential

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Desirable

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KnowledgeEssential

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Desirable

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Skills and AbilitiesEssential

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Commitment to Trust Values and BehavioursEssential

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Person SpecificationQualification/TrainingEssential

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ExperienceEssential

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Desirable

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KnowledgeEssential

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Desirable

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Skills and AbilitiesEssential

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Commitment to Trust Values and BehavioursEssential

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