Enterprise Onsite Support
- London
- £30,000-35,000 per year
- Permanent
- Full-time
- Proven experience in customer service or account management roles
- Strong interpersonal and communication skills
- Ability to build and maintain positive client relationships
- Self-motivated and able to work independently
- Excellent problem-solving skills and attention to detail
- Committed to personal and professional development
- A team player with a customer-focused mindset
- High level of organisational skills with the ability to manage multiple accounts effectively
- Managing tickets through various systems for day-to-day network requests
- Placing orders and linking to client systems
- Managing and maintaining customer relationships alongside the Client Director
- Serving as the first point of contact for IT support for telecom issues within the organisation
- Installing, configuring, and maintaining software and hardware components
- Proactive process management ensuring customer queries are promptly addressed
- Monitoring and meeting service level targets
- Handling all mobile connections, including onboarding/offboarding
- Acting as the escalation point and inspiring customer confidence
- Maintaining and updating technical documentation, including creating reports for senior staff
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- EV Scheme: Lease a brand-new electric car
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support