Duties will include (but are not limited to) review of leases, managing valuation disputes, arranging deeds of variation, resolving complex staircasing cases. You will also provide support to our Leasehold customers who wish to extend the terms of their leases or vary the terms of their lease.You will be responsible for the management of leasehold and shared ownership stock across GreenSquareAccord, providing an end-to-end customer facing service; duties include (but not limited to): management of customer and third-party queries, resales, lease extensions, lease, and tenancy breaches, S20.You will deliver a strong commitment to customer service and overall service excellence.Your role will be to ensure customers and properties are managed in accordance with current legislation, regulation, and lease agreement.You will ensure the organisation`s best interests are protected when liaising with managing agents and other external bodies.You will be providing specialist advice and support around leasehold management to colleagues across GreenSquareAccord.You will be able to own and manage projects and complex legal matters within the Home Ownership portfolio, working with internal colleagues, customers and external bodies to resolve them.You will be prepared to travel and work across GSA`s whole area of operation.Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.About youYou will have good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.You will have good working knowledge of relevant leasehold, service charge and housing legislation; to include Commonhold and Leasehold Reform Act 2002.You must have the ability to interpret residential and commercial leases, management, and service level agreements.You will be flexible, and customer focussed - providing help and support to customers who wish to staircase.You will be able to demonstrable record of delivering excellent customer service.You will have experience of resident consultation.About usWe are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.Everyone deserves a home, it`s a place from which we build our future, we thrive at home.We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.The GSA WayWe know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.Our five core commitments are:
We believe our customer is everything
We are one team
We are supportive and caring
We are business-minded for social purpose
We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.BenefitsIn support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.-Trust based flexible working and supportive and friendly teams-25 days annual holiday entitlement, increasing to 30 days-One day off for your birthday-Opportunity to buy or sell annual leave-A defined contribution pension scheme GSA matches up to 6% contributions-We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.-Access to Blue Light discount card membership-Confidential Employee Assistance Programme (EAP).-Cycle to work Scheme-Eligible for occupational sick payAll individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.Closing date for applications:23-09-2025
