Switchboard Operator

ISS Facility Services

  • Yorkshire & the Humber
  • £12.21 per hour
  • Contract
  • Full-time
  • 7 days ago
ISSSwitchboard OperatorContract: HealthcareLocation: Halifax, HX3 0PWHours of work: 37.5Working Pattern: Various shifts across 7 days (including days, nights, weekends, and bank holidays)Contract Type: Fixed Term Contract (6 months)Hourly Rate: £12.21Switchboard Operator - Calderdale Royal HospitalThe Switchboard Operator plays a crucial role within the Switchboard Department at Calderdale Royal Hospital, a fast-paced, high-demand environment. The switchboard operates 24/7, ensuring effective communication both internally among hospital staff and externally with the general public.In this role, you will be at the centre of hospital communications, supporting staff and the public by managing calls, coordinating requests, and responding to urgent situations with professionalism and efficiency.As a relief operator, you will cover staff absences due to sickness or annual leave, which may include weekends, nights, and bank holidays.The Role
  • Answer internal and external calls within agreed KPI and SLA standards.
  • Provide efficient, courteous, and helpful support to all callers.
  • Operate the internal bleep system.
  • Proactively maintain the computer database of hospital personnel, departments, and telephone numbers.
  • Log maintenance, portering, and cleaning requests.
  • Respond to critical alarms and emergency phone lines.
  • Undertake clerical duties as necessary to ensure smooth departmental operations.
  • Cover shifts on public and bank holidays as required, supporting our 24/7, 365-day service.
About You
  • Reliable and flexible, with the ability to cover varying shifts, including nights, weekends, and holidays.
  • Calm under pressure, able to prioritise tasks in a fast-paced environment.
  • Excellent communication skills, with a polite and professional manner.
  • Strong attention to detail and accuracy in logging and data management.
  • Proactive, able to anticipate needs and take initiative when required.
  • Team-oriented, supporting colleagues while managing individual responsibilities effectively.
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.To find out more about what we do click here -

ISS Facility Services