Legal Operations Specialist

• Assist with the implementation of the recently deployed Microsoft Copilot AI Tool across the Legal department and scaling adoption of legal-specific AI tools to enhance operational efficiency and innovation.
• Test functionality, gather user feedback, and contribute to business cases or implementation plans.
• Monitor the performance and user adoption of existing legal systems and propose enhancements.

• Participate in department-wide initiatives aimed at improving legal service delivery.
• Help scope requirements, document workflows, test new solutions, and support change.
• Take initiative in identifying recurring issues and proposing sustainable solutions.

• Monitor and triage incoming contract and legal service requests to ensure efficient prioritisation and processing from existing CLM.
• Manage user permissions and onboarding within the system, ensuring compliance with internal access protocols.
• Check contracts are properly signed by all parties before storing in the document repository system.

• Maintain and enhance the legal document repository, ensuring documents, and legal templates are accurately filed and easily retrievable.

• Serve as a first point of contact for internal legal inquiries from various departments, providing guidance on contract procedures, escalation paths, and standard processes.
• Maintain a consistent and professional service approach to support business teams across global regions.

• Regularly update the legal department’s SharePoint intranet page to ensure that internal policies, guidance documents, FAQs, and resources are current and accessible.
• Coordinate with IT or knowledge management teams as needed for improvements or troubleshooting.

• Supporting in the preparation of ad hoc reports.
• Supporting in the preparation of presentations for stakeholders that summarize trends, insights, and areas for improvement.

• Manage the processing of documents through e-signature platforms (e.g., Adobe Sign), ensuring proper routing, signer sequencing, and timely execution.
• Maintain accurate records and support compliance with company signature policies.

• Deliver introductory training for new hires on legal systems, templates, and engagement processes.
• Develop quick-reference guides and materials to promote self-service and legal process literacy across business units.

• Demonstrable professional experience in a working environment with AI tools; while we use Microsoft Copilot, experience with other AI platforms or tools is also welcome.
• Graduated with a minimum of 2:1.
• 1-2 years’ experience working in a corporate environment.
• We will not consider applications if you have completed or are currently studying the SQE.

• Required to be in the office three days per week, with additional in-office days as needed based on business requirements.

• Confident Communicator
• Excellent communication (oral and written) skills required, together with ability and confidence to interact effectively and professionally with all levels of management, key stakeholders and third parties
• Fosters open communication

• Highly motivated and adaptable to the evolving business needs
• Collaborative, approachable and professional
• Personal organisation - Ability to manage multiple priorities and deadlines in a challenging and international environment is essential
• Strong work ethic and keen eye for detail
• Problem solver and able to offer solutions
• Be prepared to be in the front line, handle queries and proactively handle issue resolution

• Influences others at all levels
• Will be adept at building successful relationships with internal/external customers and using their own initiative to deliver requirements

• Microsoft Office 365 Applications (i.e. Outlook, Word etc)
• Microsoft Copilot 365
• AI Tools
• Jira
• Office 365 Sharepoint
• Ability to learn new systems quickly

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