Night Shift Auditor

Accor

  • Luton Airport, Bedfordshire London
  • Permanent
  • Full-time
  • 19 days ago
Company DescriptionJoin us at Accor, where life pulses with passion!​As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,​
Join us and become a Heartist®.Job DescriptionKey Responsibilities:Welcome guests with professionalism and warmth.Perform end-of-day auditing and reporting tasks.Process guest check-ins/outs and handle payments accurately.Answer calls, manage wake-up requests, and handle guest inquiries.Maintain lobby security, guest records, and manage lost property.Coordinate with housekeeping and other departments.Address guest complaints promptly and professionally.Ensure all systems and procedures are followed according to hotel standards.QualificationsWhat We're Looking For:Excellent communication and customer service skills.Attention to detail with strong organizational abilities.Previous front office or night audit experience is a plus.Ability to work independently and solve problems under pressure.Flexible and committed to delivering great service overnight.Additional InformationExperience is an asset
Fluency in English
additional languages are a plusOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor