IT Application Analyst
- England
- £50,000 per year
- Permanent
- Full-time
- Provide training and support to end-users to facilitate the adoption of new systems and processes.
- Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
- Identify opportunities to gain efficiency's, automate, and improve system performance.
- Ensure all incidents, requests and problems are managed consistently and resolved within the agreed SLAs.
- Conduct post-incident problem analysis and development to eliminate repeat problems.
- Ensure delivery meets quality and committed schedule requirements.
- Maintain and follow the allocated schedule of required system updates and time-critical jobs.
- Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
- Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.
- Support with contract management and systems migration.
- Support with project implementations.
- Excellent troubleshooting and problem solving skills.
- Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
- Strong attention to detail.
- Willingness to learn new technologies and maintain industry knowledge.
- Ability to multi-task competing responsibilities.
- Good time and resource management skills.
- Ideally 3+ years of relevant experience in business / IT application analysis, information services, customer service, or a similar field.
- 25 days holiday
- Flexible holiday buy/sell scheme
- Recognition and reward scheme
- Internal and external learning and development
- On site Café (West Drayton site)
- Employee Assistance Programme
- Cycle to Work & Tech Scheme
- Enhanced Maternity & Partner leave