Travel Operations Team Leader
- Manchester
- £30,000-35,000 per year
- Permanent
- Full-time
Are you a passionate travel professional with excellent flights & GDS skills and leadership experience, ready to take the next step in your career? A multi award-winning travel company is seeking a Travel Operations Team Leader to join their after sales operations team. This is a fantastic opportunity to lead a successful team and play a key role in delivering exceptional service to customers. Salary of £33k to £35k, office based in the North West.Travel Operations Team Leader - Role & Responsibilities:
- Lead, coach, and develop the team to deliver outstanding customer service and achieve objectives
- Ongoing evaluation of team performance and provide ongoing feedback, training, and support
- Manage complex customer enquiries and booking escalations with professionalism and efficiency
- Oversee booking amendments, documentation, and administrative processes to ensure effective processes are in place
- Work with internal colleagues across departments to streamline workflows and enhance the customer journey
- Be a strong company ambassador and represent the brand with a customer-first attitude and set high service standards across the team
- Support resource planning, scheduling, and shift management to meet operational needs
- Contribute to continuous improvement initiatives and team process development
- Proven experience as a Team Leader, Supervisor or Manager within the travel industry ideally working for a tour operator, cruise company, airline or business travel company.
- Strong GDS experience is a requirement for this role along with excellent fares & ticketing knowledge.
- Passion for travel, with a customer focused approach.
- Ability to motivate while managing performance effectively
- Highly organised with excellent attention to detail and problem-solving skills
- Proficient in Microsoft Office software
- Adaptable, forward-thinking, and a strong team player in a dynamic travel environment
- Salary: £30,000 - £35,000 (depending on experience)
- Full-time permanent role
- Monday to Saturday (approx. 2 Saturdays per month)
- Range of shifts with opening hours being 8AM to 6PM
- Office based in central location