Technical Consultant - Genesys

Computacenter

  • England
  • Permanent
  • Full-time
  • 5 days ago
Location: UK - Hatfield | Job-ID: 215275 | Contract type: Standard | Business Unit: Information TechnologyLife on the teamAt Computacenter, our Global Service Desk (GSD) is powered by innovative contact centre technology that supports over 4,000 agents worldwide. As a Technical Consultant, you'll join the GSD Systems team, where we design, deliver, and optimise the Genesys Cloud CX platform that enables seamless, multi-channel customer experiences.You'll collaborate with passionate colleagues and stakeholders across the business, working on high-impact projects that improve service performance and unlock new capabilities. With continuous opportunities to learn, develop, and work at the forefront of contact centre technology, this role offers a chance to make a real difference in how Computacenter delivers service to its customers.What you'll do
  • Design, implement, and support enhancements for the Genesys Cloud CX platform
  • Provide technical consultancy on initiatives that involve voice, email, web chat, chatbot, and other omni-channel capabilities
  • Work closely with stakeholders, partners, and vendors to deliver solutions aligned to business needs
  • Contribute to integrations using RESTful APIs and support the adoption of best practices
  • Support continuous improvement activities, driving efficiency and optimisation across the platform
  • Create clear technical documentation for design, governance, and delivery purposes
  • Participate in pre-sales and discovery activities, helping shape solutions and standards
What you'll need
  • 2-5 years' experience with Genesys Cloud CX or a similar CCaaS platform
  • Hands-on knowledge of Architect for building omni-channel flows (IVR, Chat, Chatbot, Email)
  • Familiarity with RESTful APIs for system integration within Genesys Cloud CX
  • Exposure to CX-as-Code practices (CI/CD pipelines, Terraform Cloud, GitHub) desirable
  • Experience across the full solution lifecycle, from requirements gathering to optimisation
  • Understanding of Agile delivery methodologies (e.g., SAFe) is an advantage
  • Strong communication and interpersonal skills to work effectively with technical and business teams
  • Preferred certifications: Genesys Cloud CX Professional (GCX-GCP) and Architect (GCX-ARC)
Help us power world-class customer experiences. Apply today and bring your expertise in Genesys Cloud CX to Computacenter.About usWith over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.

Computacenter