Salesforce Cloud Engineer (Sales Cloud)
- Milton Keynes
- Permanent
- Full-time
- Designs, develops, and implements customized solutions within the Salesforce platform to meet business requirements.
- Proposes, executes, and manages the implementation and configuration of enterprise-level Salesforce Cloud solutions, prioritizing configuration first, application purchase second, and customization last.
- Participates in user sessions to assist in documenting requirements in the form of user stories.
- Acts as an incident manager, swiftly addressing and resolving system issues to minimize downtime and ensure continuous business operations.
- Recommends enhancements to applications in anticipation of business needs by partnering with Project Managers and Business Analysts to formulate and define scope or required business case analysis.
- Develops implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support.
- Demonstrates solution functionality to business stakeholders as needed or requested as part of or in addition to Sprint activities.
- Produces solutions that are in alignment with guiding principles, security, and privacy standards practiced by the organization.
- Designs and participates in end-user acceptance testing.
- Presents solution options to business users, evaluating the pros and cons of declarative configuration against code and customization.
- Performs impact analysis for scope change requests, documents changes to requirements, configuration, and data mapping/configuration.
- Participates in developing training content for administration and end users.
- Proactively drives continuous adoption of approved methodologies and tools relative to project execution (Agile) and service delivery (ITIL) in support of high-quality outcomes, regulatory requirements, reduced costs, increased efficiencies, and improved system performance.
- Ensures the platform remains current by managing system upgrades and implementing the latest features and security updates.
- Performs core administration functions including user management, data management, report generation, process automation, security management, training, and routine system maintenance.
- Bachelor's degree in Computer Science, Information Technology, Management of Information Systems, or significant years of technology field experience.
- Active Salesforce certifications.
- Hands-on experience with Salesforce configuration and proven understanding of a full software development lifecycle.
- Hands-on experience with implementation and integration of packaged applications with Salesforce and its ecosystem.
- Experience with Lightning development.
- Ability to effectively use Trailhead and other training or support solutions provided by Salesforce to advance adoption or knowledge of solutions being deployed.
- Strong understanding of the practical and innovative application of Customer Relationship Management systems in support of business and IT needs.
- Solid understanding of the financial and operational regulatory requirements of a publicly traded company and how to apply a CRM.
- Basic knowledge of programming using one or more of the languages such as APEX, Visualforce, JavaScript, Typescript, Python etc.
- Able to plan out and lead multiple long-term (multi-year) complex technical cross-functional projects using a variety of tools and methodologies.
- Significant knowledge of complimentary applications to use in place of customizations and/or how to find them.
- Knowledge of SaaS, IaaS, PaaS platforms.
- Strong written and verbal communication and presentation skills, presenting information in an efficient form to both technical and non-technical audiences.