Senior Director, Growth, Business Banking
- London
- Permanent
- Full-time
- Strategic Leadership & Business Ownership
- Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
- Be jointly responsible for the unit's P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
- Align business banking strategy with OakNorth's broader mission and commercial objectives.
- Represent the unit across internal forums, board, and market-facing engagements.
- Commercial & Go-to-Market Execution
- Lead the commercial and go-to-market functions, ensuring they're structured for growth and equipped to scale.
- Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies.
- Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics.
- Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops.
- Customer Experience & Onboarding
- Own and continuously optimise the customer journey-from awareness and acquisition through onboarding, activation, and lifecycle engagement.
- Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience.
- Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn.
- Cross-Functional Leadership
- Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations.
- Translate strategic goals into execution plans across multiple squads.
- Ensure commercial priorities are fully integrated into product design, delivery, and decision-making.
- Growth, Experimentation & Scale-Up Culture
- Build a culture of testing, learning, and iteration-balancing speed with quality and impact.
- Prioritise ruthlessly to focus on what drives growth and customer value.
- Identify opportunities and gaps fast, and activate plans to respond with agility.
- People Leadership & Talent Development
- Lead and grow the commercial team, acting as a coach, partner, and mentor.
- Champion OakNorth's culture, values, and leadership principles in everything you do.
- Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit.
- Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
- Be jointly responsible for the unit's P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
- Align business banking strategy with OakNorth's broader mission and commercial objectives.
- Represent the unit across internal forums, board, and market-facing engagements.
- Commercial & Go-to-Market Execution
- Lead the commercial and go-to-market functions, ensuring they're structured for growth and equipped to scale.
- Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies.
- Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics.
- Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops.
- Customer Experience & Onboarding
- Own and continuously optimise the customer journey-from awareness and acquisition through onboarding, activation, and lifecycle engagement.
- Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience.
- Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn.
- Cross-Functional Leadership
- Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations.
- Translate strategic goals into execution plans across multiple squads.
- Ensure commercial priorities are fully integrated into product design, delivery, and decision-making.
- Growth, Experimentation & Scale-Up Culture
- Build a culture of testing, learning, and iteration-balancing speed with quality and impact.
- Prioritise ruthlessly to focus on what drives growth and customer value.
- Identify opportunities and gaps fast, and activate plans to respond with agility.
- People Leadership & Talent Development
- Lead and grow the commercial team, acting as a coach, partner, and mentor.
- Champion OakNorth's culture, values, and leadership principles in everything you do.
- Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit.
- Must-Have Experience
- Extensive experience in high growth and scale-up environments in FinTech, SME financial services, or SaaS businesses-ideally with product and commercial exposure.
- Proven P&L responsibility or full ownership of a business vertical.
- Strong analytical and commercial instincts and an entrepreneurial mindset-you move fast, learn quickly, and never lose sight of the customer.
- Experience scaling go-to-market functions, including sales, partnerships, marketing, and CX.
- Demonstrated leadership in a matrixed, cross-functional environment, with the ability to influence and mobilise across teams.
- Fluent in data, customer insight, and market intelligence to drive decisions.
- Mindset & Traits
- Strategic thinker and decisive operator.
- Clear communicator and stakeholder influencer.
- Builder of culture, capability, and systems.
- Calm under pressure; energised by ambiguity.
- Growth-oriented, feedback-driven, team-first.
- You'll be at the heart of one of OakNorth's most exciting growth opportunities-helping shape the next frontier of SME banking in the UK.
- You'll join a mission-driven organisation that's scaling with ambition, pragmatism, and purpose.
- You'll work alongside some of the brightest minds in banking, technology, and product.
- You'll make real, measurable impact-from revenue to reputation to customer.