Salesforce CRM Analytics Manager, Deloitte Digital
Deloitte
- London
- Permanent
- Full-time
- Your project role will cover a broad range of responsibilities such as requirements gathering and analysis, technical and solution architecture design, development of CRM Analytics reports and dashboards, Einstein Discovery model development and refinement, prototyping and testing.
- Facilitate workshops with business stakeholders to understand their needs and advise on the “art of the possible” within the products capabilities and limitations.
- Work with clients to help them understand their data, identify top analytics use cases and develop a short and long-term analytics roadmap.
- Design and deliver intuitive, insightful, actionable, and compelling analytics solutions that are maintainable, performant, and achieve high user adoption.
- Ensure solutions are designed is in line with best practices and correct governance, providing quality assurance and subject matter expertise.
- Deliver internal product training to help grow our capability.
- Building lasting relationships with executive clients and sponsors.
- Leading and contributing to RFP responses and other business development activities to help drive sales across the Analytics business
- Leading and managing a team to deliver CRM Analytics and Einstein Discovery solutions for our clients
- Manage diverse teams within an inclusive team culture where people are recognised for their contribution.
- CRM Analytics and Einstein Discovery experience.
- Salesforce CRM Analytics and Einstein Discovery Certification.
- Understanding of ETL processes for data preparation and management and a strong understanding of data concepts and modelling.
- Strong consulting and / or CRM implementation experience.
- Experience of leading a team in the delivery of Analytics solutions
- Competent in reading and writing JSON, SAQL and SQL.
- Experience contributing to RFP responses and other sales activities.
- Experience delivering projects using agile Scrum methodology.
- Experience leading workshops to gather business requirements.
- Understanding of design aesthetics to develop intuitive and insightful dashboards for desktop and mobile devices.
- Technical qualifications / experience in developing in Sales Cloud, Service Cloud, Marketing Cloud or Data Cloud.
- Strong knowledge of Salesforce architecture and knowledge of Salesforce ecosystem.
- Deployments between SFDC Sandboxes and Production Orgs using Change Sets and Metadata APIs.
- Experience in other comparable business intelligence tools such as Tableau, Microsoft Power BI or Qlikview.
- Development experience in Apex, VisualForce and Lightning Components.
- Experience with ETL tools such as Mulesoft, Alteryx, Informatica Cloud and Talend.
- Experience with development life-cycle, code management strategies, advanced technical concepts, architecture and security approaches and integration approaches.
- Experience working with web-based Platforms such as Heroku, AWS, Google Cloud and Microsoft Azure
-Dan, Consulting"I get to work on projects that help clients in a sector I feel truly passionate about.”
-Rhiannon, Consulting“Everyone always says “it's the people,” and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”
-Gillian, ConsultingOur hybrid working policyYou'll be joining one of our innovative virtual communities based in (London), with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you'll attend virtual collaboration spaces and client sites, depending on the requirements of the role.At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Connect to your return to work opportunityAre you looking to return to the workplace after an extended career break?For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to youMaking an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLCONS BACONM LOCLON