Global End User Compute Manager

Rotork

  • Bath
  • Permanent
  • Full-time
  • 16 days ago
Job DescriptionAre you ready to lead a high-performing global team and shape the future of IT End User Compute support across a dynamic organisation?We're looking for a visionary Global Manager for 2nd Line EUC Support to drive operational excellence, foster innovation, and deliver world-class support to internal stakeholders worldwide. This is a strategic leadership role where you'll manage a talented team, optimise support processes, and ensure the security, reliability, and scalability of our EUC environment.Key Responsibilities:
  • Team Leadership: Inspire and develop a skilled global support team.
  • Operational Oversight: Ensure timely resolution of EUC issues and manage patching, incidents, and escalations.
  • Project Delivery: Support and lead EUC-related projects from planning to execution.
  • Risk Mitigation: Identify and eliminate single points of failure; ensure business continuity.
  • Strategic Planning: Shape the roadmap for EUC services and stay ahead of tech trends.
  • Stakeholder & Vendor Management: Align support with business needs and manage external partners.
Qualifications
  • Experience managing, delivering, and improving IT EUC services to at least 4000 IT users across multiple time zones within a global IT organisation.
  • In-depth knowledge of IT EUC core areas.
  • Experience in identifying and mitigating risks associated with IT systems and support services.
  • ITIL V3/V4 qualified and a solid understanding of all core service management processes.
  • Experience using ServiceNow is advantageous
  • Experience with Dynamics 365 is advantageous
Additional InformationRotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.Our purpose is Keeping the World Flowing for Future Generations.For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.#LI-Hybrid

Rotork