Scheduling Coordinator

Adecco

  • Washington, Tyne and Wear
  • £13.73-14.73 per hour
  • Contract
  • Full-time
  • 5 days ago
Join Our Service Team as a Scheduling Coordinator!Are you highly organised, proactive, and passionate about delivering great customer service? We're looking for a Scheduling Coordinator to keep our busy Service Team running like clockwork. If you thrive in a fast-paced environment and have a talent for logistics, this could be the perfect role for you.What You'll Be Doing:
  • Managing and coordinating field engineer schedules across the UK & Ireland
  • Booking customer visits for maintenance, repairs, site evaluations, and breakdowns
  • Communicating with customers to arrange and confirm appointments
  • Creating job records in SAP and other scheduling systems
  • Preparing quotes for parts and labour, and overseeing repair jobs from start to finish
  • Tracking warranty claims and maintaining calibration/tool registers
  • Keeping vehicle records, safety cards, and induction documents up to date
  • Participating in weekly planning meetings and supporting with general admin tasks
What You'll Bring:
  • Strong organisational and planning skills
  • Ability to stay calm under pressure and meet tight deadlines
  • Clear and confident communication, especially over the phone
  • A customer-first mindset with a positive, can-do attitude
  • Solid IT skills - Microsoft Office is essential; SAP/Protean experience is a bonus
  • A collaborative team spirit, with the ability to work independently
  • Familiarity with health & safety procedures and logistics in the UK & Ireland is a plus
Why You'll Love Working With Us:
  • Play a key role in a supportive and dynamic team
  • Build experience in service operations and logistics
  • Access training and development opportunities
  • Be part of a company that values precision, teamwork, and customer satisfaction
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco