Service Delivery Manager
- Southend-on-Sea, Essex
- £40,000-42,000 per year
- Permanent
- Full-time
- Lead internal service teams, supporting the Operations Director in delivering efficient, compliant services.
- Manage planning and delivery of all Kitchen & Air orders, including PPM, ensuring correct resources and skill sets are allocated.
- Oversee key contracted accounts, improving customer relations and supporting account growth.
- Respond to customer complaints with same-day action plans.
- Support out-of-hours services and emergency response.
- Drive digital enhancements and process improvements across service delivery.
- Manage asset tracking and compliance reporting.
- Identify and onboard subcontractors and additional resources as needed.
- Conduct performance reviews and support team development and training.
- Act as cover for the Legionella Services Manager when required.
- Ensure timely invoice and minimal work-in-progress (WIP), in line with KPIs.
- Monitor and maintain gross profit margins and budget awareness.
- Approve purchase orders and supplier invoices.
- Produce method statements and risk assessments as required.
- Ensure full compliance with company Health & Safety policies.
- Key Performance Indicators (KPIs)
- Same-day response to customer complaints.
- Attend operational, internal, and client review meetings.
- Lead or support interviews as needed.
- Resources provided: Laptop, phone, and access to digital compliance systems.
- Proven experience in service delivery and team management.
- Strong organisational and problem-solving skills.
- Excellent communication and client relationship management.
- Ability to lead change and drive performance.
- Knowledge of compliance standards and digital systems.
- Ready to lead a high-performing team and make a real impact?