Operations Engineer
- Glasgow
- £40,500-50,500 per year
- Permanent
- Full-time
CONTRACT TYPE: Permanent
DEPARTMENT: Technology Operations
LOCATION: Glasgow - Pacific Quay
PROPOSED SALARY RANGE: £40,500-50,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.Purpose Of The RoleAs an Operations Engineer at the BBC you will be at the heart of broadcasting excellence. You'll play a vital role in keeping our content flowing seamlessly to audiences across the nation. Dive into cutting-edge systems and technologies, and explore the infrastructure that powers our creative output. This is your chance to grow your skills, support iconic programming, and help shape the future of broadcasting.Why Join The TeamJoin BBC Scotland's Engineering team, based at Pacific Quay in Glasgow. We're seeking an experienced Operations Engineer who thrives in a live technical environment and values precision, enjoys collaboration, and remains motivated through challenges. We provide broadcast support across Scotland, and you will have opportunities to visit remote sites such as Orkney, Shetland and Stornoway.You'll join a high-performing yet relaxed team that's supportive, easy going, and genuinely fun to work with. If you believe in the BBC's mission and want to be part of its future, we'd love to welcome you aboard.Your Key Responsibilities And ImpactIncident response: Initiate response to service disruption of broadcast critical systems and equipment, and support proactive measures aimed at preventing recurrence. Accurately recording incidents including technical response and action takenMonitor and support broadcast systems: Using a diverse range of broadcast and production monitoring tools to identify and resolve complex service impacting issues across a range of technologies and platformsCollaboration: Communicate clearly with engineers, specialists, programme makers, technical teams, and stakeholders to maintain operational continuity and effective shift handovers.Diagnose and Repair: Troubleshoot faults and carry out repairs on broadcast and IT equipment, maintaining system reliability and preventing repeat issues.Promote Safety and Inclusion: Uphold health and safety standards while contributing to an inclusive team culture that supports collaboration and wellbeing.Your Skills And ExperienceESSENTIAL CRITERIA:
- Hands-on experience supporting radio, TV and online broadcast systems and have knowledge of equipment including audio desks such as DHD, Studer or Lawo, talkback systems, e.g. Reidel, and audio editing software, e.g. dira, in live and post-production environments.
- Skilled in using monitoring tools for incident detection and prevention, e.g. Nagios, checkMK.
- Proven ability to calmly diagnose and resolve broadcast faults under pressure, ensuring uninterrupted transmission.
- Capable of producing clear technical documentation and communicating system issues across engineering and editorial teams.
- Experience using ITSM and knowledge management platforms such as Confluence, Helix or Jira to record and share information.
- Knowledge of current safety standards and experience working and contributing to an inclusive environment.
- Knowledge of Networking in Audio/Video Environments - Familiarity with IP audio/video, streaming protocols, and networked media systems.
- Understanding of ITIL Framework - Awareness of ITIL principles and service management best practices.
- Experience in Media or Creative Environments - Exposure to broadcast, production, or post-production workflows.
- Problem-Solving Methodologies - Ability to apply structured approaches to fault diagnosis and resolution.
- Awareness of IT Security Standards - Understanding of security policies, procedures, and best practices in technical environments.
- Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
- Excellent career and professional development.
- Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
- A values-based organisation where the way we do things is important as what we do.
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