Senior Crisis Care Practitioner - 111 Mental Health Option

NHS

  • Bury St Edmunds, Suffolk
  • £38,682-46,580 per year
  • Permanent
  • Full-time
  • 5 days ago
Are you an experienced registered mental health professional looking to utilise your clinical skills in a different setting? Our Suffolk 111 Mental Health Option team is seeking Senior Crisis Care Practitioners to join the existing team.The 111 Mental Health Option provides a 24/7 crisis telephone line via the 111 service, providing support, advice and assessment in a compassionate, patient and recovery focused way.You'll be joining a team with experience gained from a range of different settings, working in a supportive and encouraging environment.We have substantive opportunities available for both full and part time hours. We work a combination of shifts to align with service need.We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role. This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service. No two days will be the same, but they will include elements of working in an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre based at Wedgwood House, Bury St Edmunds.Main duties of the jobAs a Senior Crisis Care Practitioner you can expect to be:
  • Answering calls from Service Users and professionals
  • Triaging and assessing over the phone
  • Safety Planning
  • Documentation of the above including referrals, notes and referrals to other teams
  • Liaison with other professionals and teams
  • On occasion, creating formulations and plans for our regular callers
  • Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, Perinatal, etc. (Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings)
  • Shadowing other teams where appropriate/possible
  • Brief intervention over the phone where appropriate
  • Quality Improvement
You will also have the opportunity to co-coordinating shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.When you join us, you can expect a robust training and induction package with ongoing support. You will have a supernumerary period and an allocated mentor to train and support you.About usHere at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 6Salary£38,682 to £46,580 a year gross per annum (pro rata)ContractPermanentWorking patternFull-time, Part-time, Flexible workingReference number246-WSU7371571-AJob locationsWedgwood HouseHardwick LaneBury St EdmundsIP22 2QZJob descriptionJob responsibilitiesWe are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with peoples strengths to make an all-round better working environment.We would welcome informal visits or phone calls, please do not hesitate to contact to arrange!For full details of your responsibilities, please see attached job description. Job descriptionJob responsibilitiesWe are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with peoples strengths to make an all-round better working environment.We would welcome informal visits or phone calls, please do not hesitate to contact to arrange!For full details of your responsibilities, please see attached job description.Person SpecificationQualificationsEssential
  • Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration
  • Ongoing professional development working towards degree level
ExperienceEssential
  • Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience
  • Demonstrate effective risk assessment and risk management experience
Desirable
  • Experience in supporting service development
Person SpecificationQualificationsEssential
  • Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration
  • Ongoing professional development working towards degree level
ExperienceEssential
  • Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience
  • Demonstrate effective risk assessment and risk management experience
Desirable
  • Experience in supporting service development

NHS