Head of Face to Face

Ipswich, Suffolk Norwich
£55,000-60,000 per year
Permanent
Full-time

27 days ago

The Role Were looking for a dynamic and experienced Head of Face-to-Face Services to lead the operational delivery and development of our in-person urgent care services, including home visiting, base appointments, and physical site management. This is a senior leadership role within our Integrated Urgent Care (IUC) division, reporting to the Deputy Divisional Director of Operations. Youll have strategic and operational oversight of our face-to-face services, ensuring safe, efficient and high-quality delivery across multiple sites and teams. Youll work in close partnership with Clinical, Quality and Operational colleagues to ensure services are well-coordinated, patient-centred, and aligned with our regulatory, contractual and digital standards. At the heart of this role is a passion for supporting our people - creating a culture where performance, inclusion, wellbeing and continuous improvement are all given equal weight.Main duties of the jobWhat youll need Strong experience leading urgent care or face-to-face clinical services in a complex healthcare setting A proven track record in service transformation, performance management and operational leadership Experience managing multi-disciplinary teams across dispersed or complex sites Excellent stakeholder management skills with system partners, commissioners and regulators The ability to think strategically, while being hands-on with service challenges A deep commitment to colleague wellbeing, development and inclusion Skilled in interpreting and acting on data, digital systems, and quality improvement initiatives NHS or IUC experience is highly desirable What youll get Up to £60,000 basic salary (DOE) Generous annual leave entitlement increasing with length of service 24/7 access to counselling and mental health support Professional development, talent pathways and leadership training Opportunities to shape service design and innovation Recognition and reward schemes NHS Blue Light Discount Card NHS Pension Scheme or company pension A career with a Social Enterprise delivering true social valueAbout usWho we are At IC24, were a not-for-profit Social Enterprise and proud provider of urgent and primary care services to over six million people. Through innovation, partnership and purpose, we deliver care thats high quality, cost-effective and truly patient-focused. Our mission is to improve access to care - whether thats in-person, over the phone, or at home - and support the NHS to meet demand through seamless, integrated services. Our people live and breathe our values of Innovation, Care, Respect and Excellence, and were committed to creating an inclusive workplace where everyone can thrive.DetailsDate posted07 August 2025Pay schemeOtherSalary£55,000 to £60,000 a yearContractPermanentWorking patternFull-timeReference numberVP0E9ADEE8Job locationsAshford, Norwich or IpswichTN24 0GPJob descriptionJob responsibilitiesHead of Face to Face ServiceWho we areAt IC24, were a not-for-profit Social Enterprise and proud provider of urgent and primary care services to over six million people. Through innovation, partnership and purpose, we deliver care thats high quality, cost-effective and truly patient-focused.Our mission is to improve access to care - whether thats in-person, over the phone, or at home - and support the NHS to meet demand through seamless, integrated services. Our people live and breathe our values of Innovation, Care, Respect and Excellence, and were committed to creating an inclusive workplace where everyone can thrive.The RoleWere looking for a dynamic and experienced Head of Face-to-Face Services to lead the operational delivery and development of our in-person urgent care services, including home visiting, base appointments, and physical site management.This is a senior leadership role within our Integrated Urgent Care (IUC) division, reporting to the Deputy Divisional Director of Operations. Youll have strategic and operational oversight of our face-to-face services, ensuring safe, efficient and high-quality delivery across multiple sites and teams.Youll work in close partnership with Clinical, Quality and Operational colleagues to ensure services are well-coordinated, patient-centred, and aligned with our regulatory, contractual and digital standards. At the heart of this role is a passion for supporting our people - creating a culture where performance, inclusion, wellbeing and continuous improvement are all given equal weight.What youll need

Strong experience leading urgent care or face-to-face clinical services in a complex healthcare setting
A proven track record in service transformation, performance management and operational leadership
Experience managing multi-disciplinary teams across dispersed or complex sites
Excellent stakeholder management skills with system partners, commissioners and regulators
The ability to think strategically, while being hands-on with service challenges
A deep commitment to colleague wellbeing, development and inclusion
Skilled in interpreting and acting on data, digital systems, and quality improvement initiatives
NHS or IUC experience is highly desirable

What youll get

Up to £60,000 basic salary (DOE)
Generous annual leave entitlement increasing with length of service
24/7 access to counselling and mental health support
Professional development, talent pathways and leadership training
Opportunities to shape service design and innovation
Recognition and reward schemes
NHS Blue Light Discount Card
NHS Pension Scheme or company pension
A career with a Social Enterprise delivering true social value

Join usIf youre a bold, compassionate leader ready to make an impact in urgent care, wed love to hear from you. Apply today and help shape the future of patient-centred, face-to-face healthcare services at IC24.Our Commitment to Diversity, Equity & InclusionAt IC24, we believe inclusion and belonging are essential to delivering excellent care. Were proud of our active and growing network of Colleague Resource Groups (CRGs) including Gender Equality, Cultural Inclusion4All, LGBTQ+Friends, and Disability Confident.We welcome applications from candidates of all backgrounds, abilities and identities. We are a Disability Confident Employer and are happy to talk about flexible working or reasonable adjustments throughout your application journey.For more information please reach out to our Recruitment Partner Lucy on Lucy.Jones@ic24.nhs.uk Job descriptionJob responsibilitiesHead of Face to Face ServiceWho we areAt IC24, were a not-for-profit Social Enterprise and proud provider of urgent and primary care services to over six million people. Through innovation, partnership and purpose, we deliver care thats high quality, cost-effective and truly patient-focused.Our mission is to improve access to care - whether thats in-person, over the phone, or at home - and support the NHS to meet demand through seamless, integrated services. Our people live and breathe our values of Innovation, Care, Respect and Excellence, and were committed to creating an inclusive workplace where everyone can thrive.The RoleWere looking for a dynamic and experienced Head of Face-to-Face Services to lead the operational delivery and development of our in-person urgent care services, including home visiting, base appointments, and physical site management.This is a senior leadership role within our Integrated Urgent Care (IUC) division, reporting to the Deputy Divisional Director of Operations. Youll have strategic and operational oversight of our face-to-face services, ensuring safe, efficient and high-quality delivery across multiple sites and teams.Youll work in close partnership with Clinical, Quality and Operational colleagues to ensure services are well-coordinated, patient-centred, and aligned with our regulatory, contractual and digital standards. At the heart of this role is a passion for supporting our people - creating a culture where performance, inclusion, wellbeing and continuous improvement are all given equal weight.What youll need

Strong experience leading urgent care or face-to-face clinical services in a complex healthcare setting
A proven track record in service transformation, performance management and operational leadership
Experience managing multi-disciplinary teams across dispersed or complex sites
Excellent stakeholder management skills with system partners, commissioners and regulators
The ability to think strategically, while being hands-on with service challenges
A deep commitment to colleague wellbeing, development and inclusion
Skilled in interpreting and acting on data, digital systems, and quality improvement initiatives
NHS or IUC experience is highly desirable

What youll get

Up to £60,000 basic salary (DOE)
Generous annual leave entitlement increasing with length of service
24/7 access to counselling and mental health support
Professional development, talent pathways and leadership training
Opportunities to shape service design and innovation
Recognition and reward schemes
NHS Blue Light Discount Card
NHS Pension Scheme or company pension
A career with a Social Enterprise delivering true social value

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