Software Engineering Manager, Site Reliability, Cloud Incident Response

Google

  • London
  • Permanent
  • Full-time
  • 1 day ago
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role. * Experience with cloud services, telemetry systems and incident response.Preferred qualifications:
  • Master's degree or PhD in Computer Science, or a related technical field.
  • Experience as a cloud customer.
About the jobSite Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google Cloud's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems capacity and performance.Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale which are unique to Google Cloud, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.The Cloud Incident Response Team supports the responders, tooling, and outcomes for Google Cloud Platform (GCP) major incidents. The team collaborates across GCP products, customer facing teams, and a wide range of stakeholders, where you will be helping to coordinate, mitigate, or resolve issues across all of GCP.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
  • Participate in on-call rotation supporting Critical Incident Response for GCP.
  • Focus on high-quality customer outcomes and continuous collaboration across GCP teams.
  • Create Incident Management at Google (IMAG) training and processes for incident management life-cycle and partnering with Cloud SRE Uber Tech Leads, and Cloud Support leadership team.
  • Build systems and tooling to support the team, improve visibility, detection of issues, communications to customers, stakeholders, and customer facing teams.
  • Define and escalate risks in Cloud, reduce incident probabilities with strategic and pragmatic approaches as needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .

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