IT Customer Services Associate - SC Cleared

Matchtech Group

  • Tewkesbury, Gloucestershire
  • £30.00-35.00 per hour
  • Permanent
  • Full-time
  • 15 days ago
Our client, a Defence and Security supplier is looking for an SC Cleared IT Customer Services Associate to join them on a contract basis at their site in Tewksbury.Key skills required for this roleSC Cleared, Desktop Support, 1st Line, 2nd Line, 3rd LineImportantIT SupportJob descriptionOur client, a Defence and Security supplier is looking for an SC Cleared IT Customer Services Associate to join them on a contract basis at their site in Tewksbury.
  • Due to the nature of the role, applicants must hold the sole British nationality and be eligible or already hold full SC clearance.
  • 4 days per week onsite in Tewksbury.
  • £30 p/h Umbrella, inside IR35.
  • Contract runs until February 2026.
Responsibilities:
  • Triaging Helpdesk tickets through Service Now
  • Imaging PCs/Laptops
  • Mobile phone management/tracking/configurations
  • New Hire/Leaver process
  • Providing remote support to small offices and home users
  • Printer/Copier management
  • Scheduling and managing upgrades and backups of hardware and software systems
  • Ensuring back-up systems operate effectively - (would require UKIC clearance)
  • Purchasing hardware liaising with Good Inwards for storage
  • Asset Management
  • Travel to various sites across the EMEA region for onsite support.
  • Ability to communicate clearly and collaborate with various stakeholders
  • Work closely with Shared Business Service team in US
The successful candidate must have:
  • 3 years' proven commercial experience within a varied Desktop/Server/Network support role
  • Experience of working to SLA's as well as creating clear expectations to the customer
  • Excellent customer service and people skills
  • Good knowledge of Microsoft Operating systems and desktop products
  • Good knowledge of hardware troubleshooting experience of laptop/desktop environments
  • Understanding of network infrastructure support environment
  • Understanding of LAN, WAN, Wireless, Firewall and Security products
  • Understanding of Virtualisation, Storage
  • Driving license (UK)

Matchtech Group