Aftersales Technical Operations Engineer - Commercial Vehicle
- Hounslow, Greater London
- Permanent
- Full-time
- Provide hands-on support during vehicle fault investigations, both remotely and onsite
- Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams
- Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries)
- Develop and update technical SOPs and service workflows
- Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides
- Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management
- Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication
- Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery
- Bachelor's degree or equivalent in an engineering-related discipline
- Working proficiency in English (company language); Mandarin preferred but not mandatory
- Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety)
- Skilled in technical writing and documentation management
- Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred
- Self-motivated, curious, and capable of working independently with minimal supervision
- Willingness to travel for onsite customer or field team support
- Has right-to-work in the UK
- Performance and experience based competitive remuneration
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy