Head Concierge

Edwardian Hotels

  • London
  • Permanent
  • Full-time
  • 7 days ago
Become a LondonerWelcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards potential. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.A rare opportunity has arisen for a Head Concierge to join our Concierge Team at The Londoner Hotel, Leicester SquareOverview:
  • As Head Concierge yourself and the team will form the central hub of the hotel. You will oversee daily Concierge operations ensuring a seamless, bespoke service is provided to guests.
  • You will lead and manage the concierge team, setting the highest standards of service excellence for our guests.
  • You will be responsible for assisting our guests with taxi bookings, reservations, arranging bespoke services and of course general enquiries.
  • You will be able to provide in depth knowledge of London restaurants, attractions and local services.
  • You will engage with guests meaningfully and will foster long lasting relationships with our regular guests.
  • You will be a true Ambassador the The Londoner Hotel.
About You:
  • Proven experience in a similar role within a 5 star London Hotel
  • A genuine passion for guest service and providing a home from home experience for our guests.
  • Exceptional interpersonal and communication skills
  • In depth knowledge of London
  • The ability to motivate, mentor and support a talented team of people.
Company Benefits Package:Competitive salary28 days Holiday per annum including Bank Holidays increasing with long serviceComplimentary hot meals, salad bar and unlimited beverages provided dailyRecommend a Friend Scheme of up to £500 per friend recommended.Annual complimentary night stays within our hotelsPreferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friendsAccess to a discount platform for all of the most popular stores and outletsAuto enrolment into our company pension schemeRegular social events across all hotelsAnnual company recognition events held in January each yearWellbeing champions across all of our hotelsAccess to our company doctor for medical appointments and occupational health supportAccess for all hosts to our online learning platform Edwardian AcademyOpportunities for promotion and a wide range of training programs to support your developmentEligibility:In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.About Company: The Londoner – the world’s first super boutique hotel. A collection of spaces, tastes and experiences brought to life across 16 storeys, curated to reflect the drama and elegance of West End life. The Londoner features six restaurants and bars, including a rooftop lounge, two private screening rooms, seven inspiring meeting suites and a stunning ballroom. All guests also enjoy access to three beautiful guest-only spaces at The Residence, as well as The Retreat, including pool, cabanas, gym, hair & nail salon, barber and superfood clinic.

Edwardian Hotels