Customer Insight and Data Solution Lead
- Lisburn
- Permanent
- Full-time
- Engagement with customers and stakeholders across all teams
- Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
- Support sales team with customer presentations and proposals for business solutions.
- Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
- Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
- Researching financial and regulatory reports, problem solving and working to find root cause analysis.
- Proactively identify and champion initiatives that enhance service delivery.
- Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand.
- Coach and mentor any team that report to Customer Performance Lead
- A combination of data management and business knowledge to be able to translate the use case needs into data driven solutions.
- Experience using Tableau/Power BI and confluence.
- Knowledge of regulatory obligations and industry requirements within UK market - particularly DNO Data & Digitalisation strategies
- Strong analytical skills
- Experience of data analysis / data exploration techniques and tools
- Excellent communication and presentation skills
- Experience of delivering solutions to customers in the Energy sector.
- We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
- We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer 'partners' that's even more important. We trust our team members to do their best and be supportive.
- We won't accept the 'way it's always been done' - Since Camlin's inception, we've been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
- We listen to learn - Whether it's our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
- We're trying to do the right thing - We take responsibility for our actions and take decisions based on what's right for people, profit, and planet.