Intraday Realtime Analyst
- Manchester
- Permanent
- Full-time
- Competitive Salary: Reflecting your skills and experience.
- Genours & Flexible Leave Entitlement: 25 days of annual leave plus Bank Holidays.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
- Through ongoing review of short, mid, and long-term forecasting accuracy
- By balancing SLA requirements and escalating risks with insight
- Via effective communication and collaboration with stakeholders
- By maintaining high data quality and version control in planning tools
- Through proactive governance and continuous improvement of planning processes
- Minimum of 3 years’ experience in a Resource Planning team within Front Office, Back Office, or Field Services
- Strong analytical skills with experience in propensity/regression analysis across multichannel environments
- Excellent problem-solving and decision-making capabilities
- Effective team collaboration and communication skills
- Proficiency in WFM software (NICE, Verint, Alvaria, EG Solutions)
- Experience with Telephony Operating Systems (NICE, AWS, Avaya)
- Advanced Excel skills