Total Environmental Compliance (TEC) is a leading water hygiene company with a family-feel, genuinely putting people first – our team and our clients. We value honesty, approachability, and always finding the best solutions.What You'll Be Doing Here:This role is based in our Head Office in Widnes, you will be the key link between our customers and our field-based operations team. You'll be assisting the Contract Managers with proactively managing customer contracts, scheduling work on our system (simPro).You will handle customer contact, like enquiries, complaints, and quotes, while keeping both customers and field engineers updated on schedule changes.Who We're Looking For:You'll need excellent communication skills and be able to build strong relationships with both clients and our team. It would be a great advantage if you have experience working with field-based teams, managing purchase orders, working with job sheets and producing reports and quotations.What we offer:This is a permanent and full-time role (37.5 hours/week, Monday to Friday), and you can truly switch off as there's no on-call or weekend work, plus the office is closed during Christmas!We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 25 days of holiday plus bank holidays and access to a Vivup employee benefits platform.Salary starts from £25,000.00.If you’re ready for a role where your work is genuinely recognised and rewarded apply now!Ind1We provide a high-quality professional service that meets legislative requirements, as well as any specific needs for our customers, whilst delivering a better overall value for money service.We are part of PTSG – one of Europe’s leading providers of specialist services to the construction and FM sectors. The group delivers the full range of specialist building services from ‘under one roof’. TEC forms an integral part of PTSG Water Treatment Ltd, one Group’s five independent business divisions.To ensure efficiency and alignment with our recruitment strategy, we kindly request that recruitment agencies refrain from submitting unsolicited or speculative CVs for roles that are not currently advertised or assigned to your agency. Please note that unsolicited CVs or applications will not be considered, and we are unable to respond to individual inquiries regarding speculative submissions.