Customer Services and Operations Manager UK (Maternity Cover)

Huda Beauty

  • London
  • Contract
  • Full-time
  • 2 months ago
  • Apply easily
Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!Summary: Huda Beauty is looking for a highly motivated Customer Service Coordinator to be responsible for overseeing the life cycle of customer orders, from their receipt all the way through to delivery, providing world class customer service to both our internal and external partners. Huda Beauty customers are expected to receive a near perfect service that supports long term relationships and ultimately the brand growth and expansion.Please note that this will be a 18 - month maternity leave contract.Essential Duties and Responsibilities:
  • Overseeing and ensuring a smooth B2B order processing with the DCs and timely delivery to all customers
  • Overseeing end-to-end influencers send-outs and supporting our junior CS coordinator in all phases of the process
  • Provide weekly Sell In Reports to the commercial team and VP of Finance and Supply Chain
  • Month end closing, communication, and phasing of orders to the commercial team and VP of Finance
  • Be aware of our service levels for all accounts, provide analysis of the root cause and action plan together with the demand planner
  • Provide monthly forecasts to the DCs for outbound and inbound orders
  • Monthly cycle counts at the DCs and quarterly inventory analysis and stock destruction
  • Monthly DC invoicing review, allocating costs to the correct departments and offices
  • Join monthly DC reviews raising all issues with VP of Supply chain ahead of time
  • Inventory management with DCs and inventory sync between DC and ERP Microsoft Dynamics
  • Monitoring closing of inbound orders making sure all are closed as per SLA and all discrepancies are reported to relevant teams
  • Managing special over-labelling, ad hoc customer requests and quality control checks with the DCs
  • New customers set up with the DCs making sure the customer special instructions are taken into consideration and orders are delivered as per their requirements.
Requirements
  • 5+ years of experience within consumer goods industry preferably cosmetics
  • Understand the end-to-end operations and transactions within ERP
  • Great communication skills
  • Enjoy liaising with a multitude of internal and external stakeholders
  • Strong organizational and time management skills; able to handle multiple priorities
  • Enjoy working in a fast-paced working environment
  • Great attention to detail and able to work under pressure and think outside the box
  • Gritty mentality
Benefits
  • Private medical coverage
  • Quarterly product gifting
  • Monthly “Self-Love Day”
  • Monthly coaching sessions with our in-house Success Coach
  • Hybrid working schedules (home and office)
  • Employee discounts on all Huda Beauty products
Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.

Huda Beauty