Japanese Speaking Job - Helpdesk Engineer - London
People First
- London
- Contract
- Full-time
- Maximum £30,000
- Permanent
- Central London
- Ref: 22504
Your New Salary: Maximum £30,000
Office based
Permanent
Start: June, 2024
Working hours: 35 hours/weekHelpdesk Engineer - What You'll be Doing:
- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office.
- Queuing management with IT support ticket system.
- Temporary or long-term customer support at their office, if required.
- Attending the meeting with the customer and develop good relationship with the customer.
- Hands-on PC support and initial kitting skills.
- Excellent written and verbal communication skill in Japanese is preferred.
- Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares.
- General knowledge and experience in PC Hardware, Server and public clouds, NW Switch/Router/FW Products additionally are preferred.