Customer Service OperatorSalary: £24,969 per annumLocation: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0USContract type: PermanentFull time: 37.5 hours per week. Working 5 over 7 days.Why join City?We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.Here are the benefits we offer:33 days (6.6weeks) paid holiday for a full-time contract37.5 hours per week contractWith the flexibility of working 1 day at homeFree on-site parkingSubsidised canteen facilities & vending machinesAccess to Mental Health First AidersRecommend a Friend incentivePension scheme – up to 5% matched contributionCompany-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much moreSalary sacrifice schemes, including Smart Tech and Cycle to WorkGreat development and career opportunitiesAccess to One City, our reward and recognition hub. One City provides access to a host of benefits:Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and moreHealth and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tipsAccess to our colleague reward and recognition tools, with awards ranging from £5 - £250!Here's what you can expect to be doing:Handling inbound and outbound calls, and logging jobs in a fast-paced environmentCo-ordinating contractors and City Technicians to ensure they attend to our City standardsWorking in partnership with customers to achieve resultsCompleting a variety of administrative tasks such as quotes, uplifts, emailsEnd-to-end job managementWorking as part of a team to drive customer excellenceHere's what we would like from you:Driven and passionate with a great attitude to deliver customer excellenceHelpdesk experience in facilities managementExcellent verbal and written communication skillsAccuracy and attention to detailAbility to work as part of a team and effectively manage own workloadAdministrative experience, including knowledge of Microsoft office packagesPrevious contact centre/call centre/helpdesk experienceIn 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
