The Children’s Advice and Support Service (CASS) is the ‘front door’ for reporting concerns about children who need support and child protection. It is also a streamlined pathway for families who require Early Help support.CASS is recruiting a Referral and Advice Officer (RAO) to support this fast- paced front door service which receives 250 calls and 500 emails daily. This role is varied as RAOs staff the telephone service, process information requests and support the Social Work and Early Help functions within CASS. Experience of working in children’s social care, Family support / Early Help is required and handling information and accurate data input.This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.About you:Applicants must have excellent verbal, written and customer service skills. Candidates must have a knowledge or an understanding of relevant Safeguarding and Early Help frameworks/procedures and how these protect and support families.We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.
