Cleaning Account Manager
- London
- £46,000 per year
- Permanent
- Full-time
- Competitive Market Salary.
- Access to Advanced / Early Pay Scheme.
- 22 Days Annual Leave + Official Bank Holidays.
- Access to Group Care scheme.
- Workplace Pension.
- Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
- Access to free personal development qualifications and career plans (Kingdom Academy).
- Weekly Award and Recognition Scheme.
- Support the regional and account management teams with the cleaning operation within their area of responsibility.
- Responsible for motivating and training the cleaning operatives to meet the business objectives.
- Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved.
- Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients.
- Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:
- To attend monthly conduct and regular performance reviews against the Job Description with your line manager and provide constructive feedback for continuous improvement, and share any feedback from our clients where needed
- To promote/support, recognise and reward and maintain the right balance between colleague happiness and drive.
- Supporting disciplinary and grievance & constructive management of conflicts
- Succession planning for the contract with any individuals and team members
- To implement and hold monthly review meetings internally with the support Kingdom account team to discuss with our CBRE clients at Goldman Sachs with an overview of the account and share feedback and news where appropriate
- To support and to ensure that files are kept up to date with trackers and action plans where needed to ensure live data is ready available to be shared with clients or Kingdom teams where needed.
- To support and ensure spending and budgets are met with further planning through the contract, with regular reviews with line management and clients.
- Senior operation leadership experience – minimum of 2 years or experience in a similar role in the cleaning sector
- Knowledge expert/professional in the service field/s
- Client account management at a senior level, ideally with multi-location responsibilities
- Have some experience in the education sector
- Good communication skills
- Deliver best-in-class service through a controlled operational structure and a well-maintained and current HOW-written process manual
- Oversee contract development plans and fix actions for any RED scoring contract (poor service / retender)
- Build strong internal relationships with key Kingdom Head of Centre stakeholders to support best-in-class service delivery
- Implement and oversee appropriate MI to monitor service delivery
- Build strategic and operational-level brand ambassador relationships with local and main clients for the CBRE Goldman Sachs clients
- A full clean UK driving licence holder
- A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance
- Other appropriate professional qualifications