Service Manager
- Whyteleafe, Surrey
- £46,700 per year
- Permanent
- Full-time
Main Duties and Responsibilities Based in whyteleafe surrey, this role requires strong organisational skills and the ability to manage multiple projects effectively.
- Plans and schedules work with a minimum of 3 months in advance, based on working efficiently and productively to meet Preventive Maintenance (PM)schedule for customers in the allocated regional area.
- Ensures response of emergency call outs and unscheduled work as they arise, allocation of work in the most efficient and cost-effective way while meeting customer's Service Level Agreement (SLA)
- Plans and schedules the out of hours on-call rota to ensure we meet Service Level Agreements (SLA) for all customers.
- Organises return calls - quotes, resources, parts, and logistics to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
- Ensures each work order is closed and available to raise invoice to customer.
- Creates new service plans on Logtek, once instructed by sales team and informs Field Service team.
- Fosters a positive team spirit, motivating team members to deliver high standards of work and celebrates success.
- Analyses productivity, scheduling, and financial reports through Logtek and Navision, with support of the Branch Manager to build action plans to constantly drive high service standards.
- Reviews performance with Engineer team against Key Performance Indicators and objectives.
- Identifies training and development needs of the team and ensuring the required training is planned and reviewed.
- Previous experience in Fire safety or a related field, i.e security , fire doors,
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- In-depth knowledge of regulations.
- Strong communication and relationship-building skills.
- A results-driven approach with a focus on client satisfaction.
- if you have worked on the tools before this will be an advantage.