Installations Coordinator

Greene King

  • Bury St Edmunds, Suffolk
  • Permanent
  • Full-time
  • 5 days ago
Company DescriptionAs a Installation Coordinator you will provide an exceptional customer experience to our customers, both internal and external when a request is made for an installation of a new product or equipment changes for the customers Beer dispensing equipment.You will support the coordination of the installation by liaising with our Greene King Technicians to ensure the work is carried out within the service level agreement.As part of the wider team you will also support our customers with any maintenance calls received through the call centre. Here you will provide advice and guidance to your customer to resolve the issues they are experiencing or ensure a Greene King technician is with them as soon as possibleThe work within the Cellar Service department supports to ensure our customers are serving the best quality Beer using the best quality equipment.Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience.Job DescriptionYour role as Installation Coordinator
  • Provide an exceptional Service experience for your customer
  • Reaching and exceeding targets as defined by the department
  • Answering telephone queries and establish faults with beer dispense equipment, providing technical advice on how to resolve the fault and engaging the customer to self help
  • Building strong working relationships within the department and across Greene King
  • Ensuring jobs inputted accurately and in real time
  • Develop your technical knowledge of Beer Dispense equipment.
QualificationsWhat you'll bring…
  • Great Communication - clear, open, genuine, respectful, and supportive of others
  • Enthusiasm and keenness
  • Problem solving skills
  • A positive outlook and is prepared to take action
  • Ownership and accountability
  • Engaging and a natural conversation starter

Greene King