Wholesale Operations Analyst
- London
- Permanent
- Full-time
- Collaborate with internal cross-functional teams to communicate inbound and shipping projections across monthly, quarterly, and annual timelines
- Own the analysis of fill rate vs order book reporting and identify product gaps and risks to the latest estimate
- Provide timely reporting and insights for internal teams, including mid-month/month-end recaps, pull-forward opportunities, and ad-hoc requests
- Own automated Wholesale allocations and proactively identify and resolve issues to ensure accuracy
- Align with Wholesale Sales team on requirements prior to onboarding new accounts or changes in processes
- Provide operational support to internal and external teams for current and prospective customers by communicating current and new processes
- Support the operational set up of all new accounts, price changes, returns, account enquires/quality issues and customer master data maintenance
- Coordinate 'not for sale' shipments (e.g. GWP's/uniforms) from Distribution Centres to accounts
- Provide ad-hoc reporting for Europe Wholesale Sales teams, including projections, reforecasts and order book reporting
- Previous experience in Wholesale Operations or a related field (e.g. Operations, Planning, Supply Chain etc)
- Experience in a retail/fashion environment is preferred
- Strong Excel skills, and experience using SAP and MicroStrategy
- Ability to build strong working relationships with cross-functional internal and external partners
- Skilled in data processing and analysis
- Strong problem-solving skills and proven ability to anticipate and address potential issues
- Highly analytical, attention to detail and results-oriented
- Excellent written and verbal communication skills
- Hybrid working (3 days working from the office, 2 days remote)
- Option to finish early on a Friday (Flex Fridays)
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & Development opportunities
- Internal mobility & career progression
- Regular Social Events - Seasonal & Cultural
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
- 25 days holiday in addition to bank holidays
- Annual Incentive Plan (company performance bonus)
- Multi brand discount up to 50% off Coach & Kate Spade
- Private Healthcare with health assessment (Bupa)
- Bupa rewards - Financial wellbeing support and wellness discounts
- Private Dental Cover
- Free 24/7 support for family building, fertility and menopause with Maven
- Eyecare vouchers
- Employee Assistance Program
- Employer Pension Contribution
- Gym discount
- Interest free season ticket loan
- Cycle to work scheme
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.