Customer Service Administrator- Dutch speaking

Resideo

  • Motherwell, North Lanarkshire
  • Permanent
  • Full-time
  • 29 days ago
Job Description:We are looking for a Dutch Customer Service Administrator with an additional language to join our support team at Resideo in Motherwell, Scotland. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site.Resideo is a world leader in the manufacturing of state-of-the-art security and smartphone electronic technology. As Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer service associates with administrative duties. In addition, you will be required to communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.Help Resideo be the customer's top choice by delivering excellent customer care, building up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.JOB DUTIES:
  • Managing the relationship with Customers on a day-to-day basis in an appropriate & professional manner.
  • Provide and process information and feedback in response to orders, inquiries, concerns, and requests about deliveries, services, and returns.
  • Interface with supply locations and distribution centers and retain supply and delivery updates to provide feedback to customers. Contact will be via telephone and email.
  • Respond promptly to customer inquiries and requests primarily via e-mail/SFDC Service Cloud cases and phone.
  • Take ownership to ensure customers always receive a high level of service.
  • Receive, validate, and book orders in line with customer agreements.
  • Handle, investigate, and resolve any customer complaints regarding failures within the order fulfillment process.
  • Ensure adherence to all Customer Care and Returns related processes.
  • To execute the day-to-day administration of the Customer Returns process and associated customer credits.
  • Direct requests and unresolved issues to internal departments/stakeholders and follow up until resolved.
  • Follow up customer orders with internal functions on time and update customers regularly and proactively.
  • Follow up on customer interaction, providing timely and meaningful feedback.
  • Support other administrative roles when required/requested.
  • Support projects and process improvements to increase customer experience and productivity.
  • Assess supply shortages of customer orders and feedback/escalate to Factory Planner.
  • Participate in regular meetings with suppliers on item flows (Past Due review, escalations, exceptional demand, order outlook, etc.) and determine actions to correctively solve any issues. Partner with appropriate team members to execute the recommendations.
  • Plan and execute express shipments.
YOU MUST HAVE:
  • High school diploma, general education degree or equivalent.
  • Knowledge of Customer Service principles and processes.
  • Experience with handling export orders.
  • Experience with ERP systems preferably SAP R3, although training can be provided.
  • Six Sigma Green Belt is advantageous.
  • Demonstrated Analytical and (Distribution) Planning skills.
  • Think Ahead, Be Proactive, and Take Ownership.
  • Managing Pressure Effectively.
  • Comfortable multi-tasking in a fast-paced environment.
  • Customer-centric with a can-do attitude.
  • Attention to detail and accuracy.
  • Team minded.
  • Self-motivated.
  • Fluent in Dutch, English and an additional language.
WE VALUE:
  • An ability to learn quickly.
  • Attention to detail.
  • A bias for action.
  • An ability to work in a team.
  • A commitment to discovering ways to improve service.
WHAT'S IN IT FOR YOU
  • Stable permanent employment.
  • Monday to Friday.
  • Great work environment.
  • Excellent company benefits + pension contribution.
  • Genuine opportunities for progression.
  • Opportunity to work for a forward-thinking global brand.
#Li-KM1#LI-HYBRIDAbout Us:Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit .At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the , and the . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to . If you require a reasonable accommodation to apply for a job, please use form for assistance.

Resideo